Website support from NextDoorCoders – reliable service for your business

A website is not just a contact page or a business card, but also a full-fledged tool for sales, communication with potential customers, brand development, and obtaining marketing information. For a website to work stably, it is not enough to simply create it. It must be additionally updated, tested for speed, and integrated with the latest security protocols to avoid attacks, hacks, and technical failures.

The NextDoorCoders team provides complete website maintenance, which will allow the business to focus on development, without worrying about technical nuances at all. We take care of support, as well as quick information about the status of the web resource, its availability.We work in regular mode from 10:00 to 19:00. Urgent tasks outside the working hours are possible by prior arrangement and depending on the workload.But is it necessary to order website maintenance? What does this service cover and why should you order it from NextDoorCoders?

Types of website support and maintenance: what’s included

It should be understood that website support— this is a multi-purpose task that includes several directions.

1. Technical support. Troubleshooting, restoring resource operation during failures.
2. Updating and adapting content. Assistance in posting materials and creating new pages. The priority of our cooperation is to train the client to work independently with the admin panel, if necessary, we perform complex technical adaptation of content ourselves.
3. AdministrationserversThis includes hosting control, speed optimization, address “moving”, etc.It is also possible to use your own server; in this case, its maintenance can be performed remotely. 
4. Basic SEO support. Setting up the site according to the main criteria of search engines to improve visibility and collect analytical data about users. Implementation of complex and highly specialized SEO tasks is implemented with the involvement of our specialized partners.
5. Monitoring of performance.Assistance in restoring work in the event of technical failures, taking into account the specifics of server settings. 

In other words, website support is a whole set of tasks designed to maintain the functionality and further development of the web resource in accordance with business needs. And this is not done by one specialist, but by a whole team of experienced IT experts.

NextDoorCoders expert says:“Regular technical support is like scheduled car maintenance. It allows you to avoid serious problems in the future, ensure stable and constant operation of the resource without wasting precious time.”

How technical support helps keep your site secure

One of the key aspectswebsite support— ensuring security. Tens of thousands of resources are attacked every day, so it is important to respond to potential threats in a timely manner. Basic security measures include:

Most website hacks today occur precisely because of the use of outdated versions of CMS, plugins, modules, and other software. Therefore, regular updates are a basic but critically important practice.

An independent monitoring group from Reddit recently compiled statistics on IT threats. According to their data, from 2022 to the present day, the number of phishing attacks has increased by 4151%, that is, more than 40 times. At the same time, the number of XSS and DDoS attacks has increased. The number of successful hacks is about 21%. That is, the situation is critical for those who refuse to update in a timely manner and monitor the availability of a web resource.

The most popular attack variants today are: SQL injections, brute-force, creating phishing pages, virus infection, hacking the administrator panel to gain full control over the web resource.

Here’s what NextDoorCoders says:“About 90% of all attack variants can be avoided through regular updates and basic security measures. It is also more financially beneficial than having to deal with restoring a damaged or hacked site later.”

Website support: regular updates, protection and stability

Stability in accessing a web resource and loading speed directly affect conversion and trust among users. Statistics show that about 25% of those who open a page on a computer or smartphone leave the site if it takes more than 3 seconds to load. Search engines also take this into account, and slow web resources are not displayed on the first pages.

Therefore, professional website support includes updating functionality (according to modern standards), optimization, adaptation to new versions of browsers or devices, fixing existing errors, monitoring integrations for proper business operation. Additionally, loading speed checks are performed on different devices, as this directly affects traffic and the growth of potential business customers.

Why is all this important? Because the speed of a web resource directly affects SEO indicators, rankings, and traffic, and stability builds trusting relationships with potential customers, and relevance is the key to competitiveness.

How much does comprehensive website support cost?

How much will it cost?website support and maintenance? It depends on many criteria, including the complexity of the resource (number of pages, blocks, structure), the amount of work, and the frequency of maintenance.

At NextDoorCoders, the customer can receive only the list of services that he needs. For example, he can choose only basic support, which includes monitoring the site’s operation and creating regular backups. Or he can receive extended support, which additionally includes optimization, SEO, work with content, etc. Therefore, the cost is calculated for each client individually. This is one of our main advantages: a very flexible pricing policy.

A representative from NextDoorCoders notes:“Investments in website support always pay off. After all, a stable website brings in customers, increases profitability, and allows you to modernize and expand your business.”

How to find out what it will be cost of website maintenance in a specific case? It is enough to contact a representative of our company, indicate the site and support services that will need to be provided. In the near future, the manager will calculate the basic cost to understand the situation. The final price is formed when the terms of the contract are agreed.

How to order website maintenance: step-by-step instructions and benefits

To orderwebsite maintenance, it is necessaryleave a request on our web resource or in any other way contact the manager (all current contacts are listed on the website). DWe conduct a site audit to determine its current status, create a list of tasks that need to be completed soon, a “map” of further development.

After that,We provide a commercial offer, presenting several tariff plan options to choose from. All that remains is sign a contract.

After that, our team starts servicing, that is, takes control of the web resource. We create cooperation in such a way that the customer saves as much time as possible and almost does not worry about all the technical nuances. At the same time, we do not impose services, we work within the framework of the contract and the list certified in it.

We take on website support immediately, as quickly as possible.

Advantages of our team

Why website support from NextDoorCoders — is it a smart choice? We can highlight the following key advantages of our company:

• we respond quickly to requests, provide comprehensive information;
• we guarantee transparent reporting;
• our experienced team takes on full maintenance and administration of the site (the list of services is agreed with the customer);
• we provide an individual approach;
• we work, including remotely, so our clients can be from anywhere in Ukraine, the city or region does not matter;
• we offer flexible interoffice flights and no imposition of additional services.

Professional support from NextDoorCoders means confidence in the stable and continuous operation of your online business, protection from threats, and constant development in accordance with modern user requirements.

Opinion of one of NextDoorCoders clients:“After switching to comprehensive support, we stopped worrying about technical problems altogether. Thanks to this, we focused on business development, and within a year, we significantly expanded our client market.”

Questions and answers

Is it necessary to order support after website development?

Yes, because without support, without regular updates, a resource can quickly become inoperable due to attacks, incompatibility of plugins or modules.

How often should websites be updated?

On average, you should check for updates at least once a month. For active sites or those that store confidential information, weekly.

What to do if the site is already broken?

You should immediately contact NextDoorCoders specialists for possible resource restoration, security enhancement, and other measures necessary for the continued operation of the site.

Is it possible to change the tariff for web resource maintenance?

Yes, our company offers a very flexible pricing policy. The terms of cooperation can be adjusted at any time in accordance with the customer’s new requirements.

What is an SLA?

This is a service level agreement. It defines the potential response time to a problem, as well as the full list of services provided under the contract with the customer. This is a kind of guarantee that the client will receive quality service.

List of used literature

• Sommerville, I. — Software Engineering, 10th Edition.
• Kim, G., Humble, J. — The DevOps Handbook.
• OWASP Foundation — Web Application Security Testing Guide.
• Google Developers — Web Performance Optimization Guidelines.
• ISO/IEC 27001 is an information security management standard.